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Top Queries

What is the mode of payment at Hireavilla?

Once you have selected the dates and the booking has been confirmed from our side, you will receive a payment link where the payment can be processed. In case you are unable to make an online payment, you may opt for other modes of payment like…

Can I pay directly on arrival?

Sorry this option is not available. We have a policy of taking full payments 7 days before the check in date

Do I need to pay the caretaker?

No, you don’t need to pay the caretaker any separate fees unless it is informed to you by the Hireavilla Team in advance

Why do I have to give a security deposit?

Hireavilla charges Rs 10000 for the duration of their stay as a guarantee. Any damages done to the property will be deducted from the deposit. Guests must pay the security deposit amount at the time of check-in and the amount will refunded at the check-out.

Are the villas equipped for guests with physical disabilities?

Most of our properties are equipped to handle special guests. We are working towards making all our properties ideal for you. If you have further questions, do ask you stay manager regarding the same.

Are the villas pet-friendly?

Yes! We love your four legged friends. We want to make sure that you and your pet only get the best when you stay with us. Also, Pets will be allowed with prior permission and pet fees will be charged. The responsibility of the pet is of the personal and the guest should make sure that the property is not spoilt by the pet. Any damage caused by the pet will be charged accordingly.

Which cuisines are served during the stay?

If opted for a meal arrangement from our side, we offer multiple cuisines at our villa subject to availability of the chef, ingredients and equipment

What are the villa rules?

Guests can use all amenities and facilities in and around the property but at their own responsibility. If any damage is done to the property or the amenities then the guest is liable to pay for it. Guests shall not cause any nuisance to the neighbours. Use of loud music near the pool is prohibited after 10 pm. Smoking and Consumption/ possession of drugs is strictly prohibited. If drugs are found, the stay will be terminated and a police complaint will be lodged against the guests. Apart from these standard rules, there might be additional house rules which will be informed to you at the time of booking.

Does Hireavilla accept special requests?

Please contact our concierge team and we’ll do our best to accommodate your request. Depending on the item, additional charges may apply.

What are the villa rules?

All cancellations are subject to cancellation charges. The cancellation charges are as follows:
a) Before 21 days: 50% of the amount will be charged.
b) Before 15 days: 75% of the amount will be charged.
c) Before 10 days: 100% of the amount will be charged.
In case of cancellations/ modifications for any reason, clients must communicate through the means of email, only then the cancellation would be considered.

I have more queries where should I contact?

You can contact your stay manager in case you have any queries. You can also give us a call on 8655002828 or reach out to us on our social media handles in case the stay manager is not reachable

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